Sales & Customer Service Manager; Freight forwarding
Job in
Singapore, Singapore
Listed on 2026-10-15
Listing for:
Good Job Creations (Singapore) Pte Ltd
Full Time
position Listed on 2026-10-15
Job specializations:
-
Sales
Account Manager, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Responsibilities
- Lead and manage the Sales and Customer Service teams, including performance monitoring, coaching and workload coordination.
- Drive new business development while maintaining and growing existing customer accounts.
- Manage key and strategic accounts, including Singapore and Japanese customers.
- Develop business opportunities across Air Freight, Sea Freight, Logistics and 3PL solutions.
- Prepare and review customer quotations, tenders, SOPs and commercial proposals.
- Monitor sales performance, pipeline, KPIs, budgets and P&L, and provide regular management reporting.
- Conduct regular sales reviews and follow up on business development activities and customer opportunities.
- Ensure the Customer Service team provides timely responses, proactive shipment updates, proper case ownership and effective escalation handling.
- Maintain strong customer relationships and address service issues to support customer satisfaction and retention.
- Work closely with Operations, Pricing and other internal departments to ensure smooth implementation and delivery of customer requirements.
- Coordinate and support regional sales activities, customer requirements and business opportunities across ASEAN offices.
- Support marketing campaigns, customer initiatives and other commercial activities as required.
[Must]
- More than 6 years of experience in freight forwarding, logistics or supply chain, preferably covering Air and Sea Freight as well as logistics solutions.
- Proven experience in sales, business development, key account management and customer service management.
- Demonstrated ability to lead and develop Sales and Customer Service teams.
- Good commercial understanding, including pricing, quotations, budgeting, P&L and sales performance management.
- Strong customer relationship, communication, negotiation and problem-solving skills.
- Able to work effectively across Sales, Customer Service, Operations and regional teams.
[Advantage]
- Experience handling regional or multinational customers.
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