Inside Sales

Job Summary:

This individual will be a self-starter, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business, and meet or exceed monthly sales quotas while increasing customer satisfaction.

Specific duties of the Inside Sales employee will include:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures of the company.
• Accurately process customer transactions such as orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information or samples.
• Capture accurate and complete information in Customer Relationship Management system.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Present a professional image at all times to customers and vendors.
• Perform other duties/ projects as assigned.

• The ideal candidate will have experience in industrial distribution.
• Great phone presence as you will be doing business over the telephone.
• Highly organized, great with time management.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Should be proficient in CRM software solutions.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Honest, assertive, and systematic.
• Ability to work both independently and in a group environment.
• Relevant training in Inside Sales.
• Shipping and receiving.
• Great positive attitude.
• Excellent Teamwork.
• Experience in distribution is a plus.
• Previous experience in sales, customer service, or other related fields
• Familiarity with CRM platforms
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail oriented.

• 2-3 years

• Multitasking

• Diploma or Degree

• English & Chinese

• Male or Female