Senior Services Account Manager

Join us as a Senior Services Account Manager and drive growth by unlocking the full potential of our installed base. You'll promote a comprehensive Services portfolio—from consulting to modernization—while building lasting customer partnerships. The Senior Services Account Manager is accountable for creating and capturing demand for the entire portfolio of field services offered by Schneider at assigned accounts:
Technical services including start-up, maintenance, testing, retrofit, upgrade and recurring contracts.

Accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions. This position is responsible for creating and maintaining high level relationships, including technical leaders and convincing customers of the effectiveness of SE in understanding the issues and proving most appropriate solutions.

He/she must be recognized by the end user as a technical advisor, capable of providing demonstration documents within customer organization to prove the effectiveness of the solution offered.

• Utilizes excellent products/solutions/services and customer knowledge to educate customers on life cycle management of their assets, application advantages, and how to replicate best practices from other accounts.

• Creates Service proposals and close them facing the customer. He/she interacts with the Key Account Manager (KAM, if any) to develop a consistent Annual Account plan using all available information such as installed base tracking and business information.
  • Initiates contact, develops relationship, and generates demand for customers in hunting zones, assigned to them by Service Sales Manager
  • Educates customers on all SE products and services with special attention on customer pain points and the ability to initiate and close big deals negotiations of key contracts
  • Cross selling of Service portfolio – Power, Secure Power & Cooling, Digital Energy and Industry
  • Secures customer satisfaction overseeing all ongoing activities with the customer (orders, delivery etc.)
  • Utilizes BFO () for Sales funnel management, Account planning, Performance and Opportunity detection via Sales Cockpit
  • Works with GSC and KAM to create Local Service Contracts and/or Frame agreements
  • Provides detailed and accurate weekly Order & Sales forecasts, using BFO, and summaries in a timely manner
  • Participate in the preparation of analysis and reports on field service performance
  • Provides precise and timely information to Tender team to prepare sales quotations and proposals
  • Monitors margin to be at or above country thresholds. Uses DOA process to escape opportunities below thresholds.
  • Provide Service Sales & Marketing Leaders with Offers feedback and needs + Installed Base Database
  • Knows where to be to create business opportunities, understand the importance of attending industry events and networking functions to follow assigned accounts needs

• Application Lifecycle Management — intermediate level; managing service solutions throughout the customer engagement cycle
• Customer Targeting — intermediate level; identifying high-value accounts within the installed base for Services expansion
• Industry Knowledge — intermediate level; understanding customer challenges in energy transition and digital transformation
• Maintenance and Repair — intermediate level; positioning technical service offerings that extend equipment lifecycle
• Product Application — intermediate level; demonstrating how Services solutions address unique business needs
• Consultative Selling — developing level; engaging customers as a trusted advisor to uncover strategic opportunities
• Negotiation — developing level; structuring service agreements that deliver value…