Account manager, Biopharma

Under general supervision, responsible for selling products and/or services to a group of clients and identify new and potential customers in order to reach the project profitability and billing levels within an assigned sales territory and/or account. Activities include: negotiation, sale, installation or delivery, and post-sale services. Responsible for securing and maintaining distribution of products and/or services and maintaining effective agreements.

Relationship Development:
Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell – but by ‘How’ you sell. Develop, implement, and enforce quality control procedures and standards. Targets:
Meet/exceed IOP for sales and margin. Develop awareness / sales to increase margin. Identify quality issues with escalation to direct reporting. Strategy Implementation:
Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business. Utilize Avantor Resources:
Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilize CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales. Planning/Forecasting:
Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.

Min. Diploma / bachelor’s in chemistry, Biotechnology or Life Science related 1-2 years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach Fresh graduates are welcome to apply A good understanding of company’ products, promotions, services- and solution offerings for customers A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust Ability to work independently and successfully manage time and territory Proactive, Inspirational and Team Focused A natural desire to share knowledge and seeks to consistently develop internal and external relationships

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

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