Account Director

We are an AI-native start-up building sales enablement products in the banking, financial services, and insurance industry; already trusted by dozens of enterprise customers (including Fortune 500 companies).

Title: Account Director
Team: Customer Success / Account Management
Employment Type: Full-time
Location: Singapore

We're hiring an Account Director to own the growth and long-term success of some of Hupo's most important enterprise accounts in Asia.

This is a commercially accountable role. You'll build trusted relationships with senior stakeholders, understand the priorities and challenges of each organisation, and turn those relationships into long-term growth for both the customer and Hupo.

You'll own accounts across the full lifecycle - from onboarding and adoption through renewal and expansion - and work closely with Product, Engineering, Deployment, and Customer Success to make sure Hupo delivers meaningful business outcomes.

As Hupo continues to expand within existing customers, this role will play a key part in identifying where we can go deeper: new teams, business units, use cases, markets, and products.

Own account growth

• Own and exceed expansion and retention targets across a portfolio of enterprise accounts.
• Develop strategic account plans that identify new stakeholders, teams, business units, markets, and use cases.
• Identify and drive upsell, cross-sell, renewal, and multi-year expansion opportunities.
• Lead commercial conversations including proposals, negotiations, renewals, and expansion agreements.
• Build and maintain a clear, actionable pipeline across your accounts.

Build executive relationships

• Build trusted relationships with senior business, technology, and procurement stakeholders.
• Understand each customer's business priorities, operating environment, and measures of success.
• Act as a strategic partner to customers, connecting Hupo's capabilities to their broader business objectives.
• Build strong internal champions and navigate complex stakeholder environments.
• Lead executive business reviews and communicate outcomes, risks, recommendations, and opportunities clearly.

Drive customer outcomes

• Own the overall health and success of your accounts from onboarding through adoption, renewal, and expansion.
• Define clear success measures with customers and ensure Hupo demonstrates measurable business impact.
• Work closely with Deployment, Product, Engineering, and Customer Success to deliver successful enterprise programmes.
• Stay close to delivery progress, dependencies, risks, and stakeholder expectations.
• Step in when issues require escalation, alignment, or additional momentum.

Shape our commercial strategy

• Bring customer and market insights back to Hupo to help shape our product and go-to-market strategy.
• Identify patterns across accounts that can inform new use cases, expansion opportunities, and ways of working.
• Help build repeatable account-management practices as the team scales.

Within your first few months, you'll:

• Build strong relationships with key stakeholders across your accounts and develop a clear understanding of their business priorities.
• Take ownership of account plans, renewal timelines, expansion opportunities, and commercial pipelines.
• Establish clear success measures with customers and work with internal teams to drive adoption and measurable outcomes.

You'll also be expected to continuously:

• Grow and retain your portfolio by identifying and converting expansion opportunities.
• Build deeper relationships across customer organisations and develop strong executive champions.
• Drive successful customer outcomes while keeping commercial priorities and account health in focus.
• Bring customer insights back…