Customer Relations Specialist Early childhood | Sales

Working days :
Monday to Friday
Working hours : 8:30 AM - 6:15 PM (44 hours/week)
Salary : $3,500 - $4,000 per month + Commission
Location : (Support nearby centre)

• Choa Chu Kang
  - Choa Chu Kang
• Woodlands
  - Hougang
• Pandan Valley
  - Jurong East

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
• Build rapport with parents and understand their needs
• Present the school's value proposition, curriculum, and programmes
• Drive conversion of leads into centre visits and enrolments

• Conduct centre tours for prospective parents
• Communicate curriculum, teaching approach, and child outcomes
• Take full ownership of closing enrolments, including follow-ups and securing commitment

• Deliver a premium experience for every parent interaction
• Ensure timely and consistent follow-ups before and after visits
• Build long-term relationships with parents to support retention and referrals
• Act as the primary point of contact for parents throughout their journey

• Represent the centre brand
• Ensure consistency in messaging and service delivery aligned with brand values

• Achieve and exceed individual targets for:
• Lead-to-visit conversion
• Visit show-up rates
• Enrolments
• Maintain accurate tracking of leads, follow-ups, and outcomes
• Continuously improve conversion performance through feedback and learning

• Diploma holder
• 3 years of sales experience, preferably in EC Industry
• Willing to work weekends as required (to support parent visits)