Strategic Account Manager

Xendit provides payment infrastructure across Southeast Asia and is expanding globally. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs.

We’re proud to be featured among the fastest growing companies by Y-Combinator

We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions. You will not just manage accounts, you will architect growth

• 5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments
• Proven track record of consistently growing revenue within large, complex enterprise accounts. Experience managing global accounts is a strong plus
• You understand the needs of international cross-border merchants, and the cultural nuances of doing businesses in APAC markets. Familiarity with the APAC region is essential.
• Core Competencies:
• Builder & Founder-Like Mentality:
  You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team
• Exceptional Communicator:
  You can persuasively present to a boardroom, and collaborate effectively with internal teams
• Data-Led & Analytical:
  You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential
• Attributes We Value:
• Hustle with Integrity:
  You move fast, but you build trust through transparency and reliability.
• Curiosity:
  You constantly ask “why” and dig deep to understand the root problem, not just the surface request
• Resilience:
  You are undeterred by long sales cycles and complex procurement processes

• Own the full P&L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion
• Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk
• Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce

• Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges
• Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI
• Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus

• Partner with internal teams (Product, Engineering, Compliance, Legal) to bring our clients’ needs back to the organization, influencing our product…