Executive, AIC Hub

Company description

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000.

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At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally;

and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

• Responsible for SIA Aircraft Interior Cleaning (AIC) operations
• Monitor and meeting airlines' Service Level Agreement (SLAs)
• Coverage for Scoot AIC operations
• Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirement in precision timing
• Be familiar with various airlines' requirements, especially on the hygiene and cleanliness standards, and dressing requirements
• Track and monitor correct adherence to SOP on safety cards
• Ensure prompt response to airline queries and requests
• Represent the department at customer meetings
• Monitor and review the manpower requirement based on seasonal and / or ad-hoc flight changes
• Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently
• Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc
• Oversee staff disciplinary matters
• Manage service crew performance
  • Monthly meeting with service crew to review service level performance
  • Monitor and review the contractor manning based on seasonal and / or ad-hoc flight changes
• Work with intradepartmental and interdepartmental key appointment holders to manage workflow to meet operational needs
• Engage in regular meetings, briefings, dialogue sessions and feedback sessions etc. with staff so as to ensure business processes established are in line with both staff's acceptance and company/department's policies
• Conduct regular safety and quality audits
• Oversee and ensure staff adherence to safety rules & regulations, including PPE, and safe work practices
• Conduct investigations for complaints and incidents, and provide reports
• Support the overall monitoring of AIC business processes, particularly in terms of the Department's Key Performance Indicators (KPIs)
• Assist in identifying areas for improvement or deficiency, especially on cost reduction and productivity gains
• Implement and manage systems and technology related projects, including working with technology team and consultants
• Manage projects assigned to ensure implementation at AIC's operations within timeline set
• Work with training to develop training materials critical to operations
• Facilitate relevant training tailored for all grades of staff
• Manage the collection of cabin waste from the tarmac and efficient disposal of the waste at the appropriate location.
• Undertake any other duties assigned by reporting officer

• Degree in any discipline
• Possess strong communication skills
• Good analytical skills