Ocean Freight Executive; EL

Responsibilities

• Ensure the accurate and timely preparation of all necessary import documentation and declarations, including HBL, MBL, manifest, pre-alerts, customs declarations, and Trade Net operations.
• Perform general shipping duties, including system data entry and maintenance.
• Coordinate shipments and proactively resolve any related issues.
• Communicate effectively with customers, shipping lines, transport teams, trucking partners, and overseas offices to ensure smooth pickup and delivery of shipments.
• Ensure customer requirements are fulfilled, keep customers informed on order status, and maintain precise and accurate documentation.
• Ensure all related charges are billed and collected promptly from consignees or their agents.
• Handle all transactions accurately, completely, and within required timelines.
• Follow up with CFS warehouses and overseas offices regarding any shortlanded, damaged, or discrepant cargo.
• Respond to customer inquiries and manage complaints in a professional manner.
• Prepare payment vouchers, verify vendor costings, close shipment files, and manage document filing.
• Perform any additional duties as assigned by the supervisor.
• Liaise with multiple parties—including customers, warehouses, carriers, depots, trucking providers, insurers, and customs agencies - based on shipment requirements.