Client Services Representative

Job Description

Trans Ova Genetics is seeking a relationship‑driven client services professional who thrives on delivering exceptional service and strategic solutions. In this role you will build long‑term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. This opportunity requires onsite, in‑office work based out of Dumas, TX.

• Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
• Interpret client objectives and operational goals to provide tailored consultation on services and products.
• Coordinate with cross‑functional teams to meet complex client needs, ensuring timely and efficient service delivery.
• Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
• Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
• Maintain open communication with clients and internal departments, including occasional after‑hours responsiveness when client needs or time‑sensitive issues arise.

• Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination.
• Collaborate closely with production teams to make informed service adjustments that align with evolving client goals.
• Support contracts, customer service agreements, and inventory management (cattle, embryos, semen).
• Monitor feedback, identify trends, and propose process improvements to enhance the client experience.

• Develop long‑term relationships based on trust, responsiveness, and transparency with both clients and colleagues.
• Actively support client retention and loyalty through thoughtful, goal‑aligned service.
• Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision‑making.
• Participate in cross‑departmental initiatives to improve services, systems, and client outcomes.

• Assist clients in the domestic movement of their embryos and semen.
• Maintain organization in shipping and receiving.
• Execute detailed documentation and preparation for shipments.

• Bachelor’s Degree required, emphasis in Animal Science, Agribusiness, or related field preferred.
• 1–3 years of experience in a client‑facing, consultative role within the agricultural or animal science sectors.
• Experience in bovine genetics, dairy, or beef production is highly desirable.

• Excellent interpersonal communication, problem‑solving, and time management skills.
• Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.

Trans Ova Genetics, a member of the URUS Group, provides industry‑leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and help them advance superior genetics. With headquarters in Sioux Center, Iowa and satellite centers nationwide, we develop and implement new technologies to advance bovine genetic improvement.

We are dedicated to meeting the needs of our customers and continually improving our services.