Client Services Representative

Job Description

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you’ll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we’d love to hear from you!

This opportunity requires onsite, in-office work based out of Dumas, TX. This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty.

• Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
• Interpret client objectives and operational goals to provide tailored consultation on services and products.
• Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
• Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
• Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
• Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise.

• Respond to client inquiries within 24 hours with accuracy, professionalism, and empathy.
• Interpret client objectives and operational goals to provide tailored consultation on services and products.
• Coordinate with cross-functional teams to meet complex client needs, ensuring timely and efficient service delivery.
• Communicate technical results and service outcomes clearly and promptly, enabling confident client decisions.
• Work proactively with clients to resolve issues, build trust, and identify win/win solutions.
• Maintain open communication with clients and internal departments, including occasional after-hours responsiveness when client needs or time-sensitive issues arise.

• Serve as the client’s primary advisor for production planning, genetic services, and animal movement coordination.
• Collaborate closely with production teams to make informed service adjustments that align with evolving client goals.
• Support contracts, customer service agreements, and inventory management (cattle, embryos, semen).
• Monitor feedback, identify trends, and propose process improvements to enhance the client experience.

• Develop long-term relationships based on trust, responsiveness, and transparency with both clients and colleagues.
• Actively support client retention and loyalty through thoughtful, goal-aligned service.
• Represent Trans Ova Genetics professionally in appearance, communication, and ethical decision-making.
• Participate in cross-departmental initiatives to improve services, systems, and client outcomes.

• Assist clients in the domestic movement of their embryos and semen.
• Maintain organization in shipping and receiving.
• Execute detailed documentation and preparation for shipments.

• Bachelor’s Degree required; emphasis in Animal Science, Agribusiness, or related field preferred.
• 1 – 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors.
• Experience in bovine genetics, dairy, or beef production is highly desirable.

• Excellent interpersonal communication, problem-solving, and time management skills.
• Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.

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