IT Business Analyst II

Take Charge of Your Career at Interstates

At Interstates, we don't just show up to work, we show up for each other. From our headquarters in Iowa to job sites across the country, we're doing award-winning electrical, controls, automation, and OT work that powers industrial facilities for clients here in the U.S. and around the world. Whether you're bending conduit, wiring panels, writing code, supporting projects, or helping things run behind the scenes, you'll be part of a crew that works hard, shares laughs, and takes pride in doing quality work.

We believe in building strong teams, doing the right thing, and making a difference in the communities where we live. If you want to grow and do meaningful work, you'll feel at home here.

The IT Business Analyst II serves as a trusted connector between business leaders and IT, identifying opportunities for process improvement and translating business requirements into functional specifications to optimize technology solutions. This position is responsible for supporting and improving enterprise applications and initiatives across multiple departments. The IT Business Analyst II builds strong relationships and collaborates with a variety of teams and stakeholders, often taking ownership of projects, leading process improvements, and ensuring effective connectivity between business needs and technology capabilities.

The role regularly works on applications and initiatives of moderate to complex scope.

• Act as the primary liaison for a set of business applications, providing guidance on system capabilities and process alignment.
• Proactively review and optimize business processes and standards utilizing technology.
• Customize or configure permissions, workflows, data models, or reporting, within supported platform and tools.
• Translate and facilitate integration needs between systems and guide implementation plans.
• Lead the evaluation and onboarding of new applications or enhancements.
• Define and track application KPIs including adoption, usage, performance, and satisfaction.
• Facilitate and execute UAT in collaboration with business users.
• Act as liaison between IT, the application vendor, and business teams to translate needs into technical requests that are unable to be configured within the platform.
• Manage vendor relationships and contribute to contract/license renewals.
• Drive or mentor on the responsibilities required of an IT Business Analyst I as needed.

• Bachelor's degree in information systems, Business, or a related field, or an equivalent combination of education and experience.
• 3-5 years of professional experience in business analysis, IT consulting, or a similar platform/application support role, demonstrating increased responsibilities beyond entry-level positions.
• Proven ability to work independently on projects of moderate to complex scope.
• Demonstrated experience writing clear and actionable functional specifications, user stories, and test plans.
• Solid understanding of business environments, workflow/process improvement, and system integrations.
• Familiarity with software evaluation, licensing models, and IT governance processes.
• Experience working in cross-functional teams, collaborating with developers, vendors, and business leads to deliver successful project outcomes.
• Ability to facilitate meetings, lead process improvement initiatives, and communicate effectively with stakeholders at all organizational levels.
• Excellent verbal and written communication skills, with the ability to present technical and business concepts clearly to diverse audiences.
• Demonstrated progression in business analysis responsibilities and technical skills, indicative of a step up from entry-level business analyst positions.

• Experience with enterprise application platforms such as ERP, CRM, or industry-specific systems.
• Certification in business analysis, project management, or related fields (e.g., CBAP, PMI-PBA, Agile, Six Sigma).
• Hands-on experience with process modeling and mapping tools (e.g., Visio, Lucidchart, BPMN).
• Working knowledge of data visualization or reporting tools (e.g., Power BI,…