Patient Services Manager

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Sodexo Magic is proud to partner with UnityPoint Health in Sioux City, Iowa
. We work together to empower patients to achieve their best health.

Sodexo Magic is the joint venture partnership between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. For almost 20 years, we have provided top‑level food, facilities management, and integrated services to corporations, healthcare facilities, K‑12 schools, colleges, universities, and aviation lounges.

The Patient Services Manager 2 provides leadership for both their management and hourly teams to drive best practice through the preparation and delivery of meals to patients and guests. This position works closely with hospital leadership, the community, and other hospital departments to create strategic plans for the food service departments that align with the mission, vision, and values of Unity Point Health.

The individual is responsible for the execution of the patient room service program and managing a call center for both North Memorial campuses. The position uses Sodexo tools and processes and integrates them with the patient experience program at Unity Point to create a great patient experience. As a team, Sodexo leaders work with the staff of Unity Point to drive staff and patient engagement, while working with leadership both inside the department and within the hospital.

• Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
• Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
• Perform tray assessments to ensure food quality and presentation and tray accuracy.
• Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• Perform management functions that include direct supervision of hourly associates, including employee development.

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
• Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
• Knowledge of nutrition and specialized diets.
• Experience with oversight of diet offices.
• Strong management skills, preferably in healthcare.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.

Minimum Education Requirement – Associate’s Degree or equivalent experience.

Minimum Management Experience – 2 Years.

Minimum Functional Experience – 2 years of work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Not Applicable

Full‑time

Health Care Provider

Industries – Facilities Services, Hospitals and Health Care, and Hospitality

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