Medical Customer Service Representative

MEDICAL CUSTOMER SERVICE REP

Full‑time (Approximately 40 hours per week). Monday through Friday with some evenings and Saturdays.

• Strong communication skills.
• Previous successful work experience providing exceptional customer service.
• Experience in a medical clinic setting strongly preferred.
• Strong and proficient data entry skills.
• Health insurance knowledge or background a definite plus.
• Bi‑lingual Spanish strongly preferred.
• Ability to multi‑task and work quickly and efficiently in a stressful environment.

• Exhibit exceptional internal and external customer service skills consistently.
• Utilize first‑hand knowledge of assigned tasks and responsibilities, demonstrating initiative in offering proactive suggestions for improvements in departmental workflow and processes.
• Perform other duties and projects as assigned, showing willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards for obtaining patient co‑payment.
• Complete new patient paperwork and obtain check‑in documentation for all new patients; update GE Centricity system.

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

Schc participates in E‑Verify.

Pre‑employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitals and Health Care