Unit Clerk

Become a champion of hope.

At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position

Purpose:

To provide medical records and administrative support services for Rosecrance Jackson Centers Sioux City Mental Health and Substance Use Disorder outpatient treatment services.

Job Requirements:

• High school diploma or equivalent

Qualifications/Skills:

• Keyboarding ability of 50 WPM
• Word processing experience or equivalent training
• Outstanding Customer Service Skills
• Excellent organization and multi-tasking abilities
• Excellent spelling, proofreading and grammar skills
• Knowledge of medical records processing helpful
• Experience or training in a Windows-based computer environment

Essential Responsibilities:

Work prescribed hours five days a week and be available to work additional hours when necessary. Overtime may be required.

Create matrixes for appropriate clients and file in the client record.

Input admissions and discharges into the software system as needed.

Monitor error/rejection/ineligible reports and provide prescribed follow up with clinical and supervisory staff.

Perform weekly health record reviews and record in client record as required.

Track that all documentation is in the electronic health record software and mark complete, incomplete or missing documentation.

Maintain/update all program documents as requested.

Provide administrative support to team members and clients of the program.

Provide support for program and client chart audit and compliance reviews as requested.

Responsible for monitoring stock of office supplies and reordering as necessary.

May be responsible for management of petty cash and collection of client co-payments.

Perform secure handling of cardholder data, including encryption, data storage limitations, and adherence to security protocols.

Serve as a member of the Administrative Support and Outpatient teams and participate in all team meetings and activities as required.

Coordinate and maintain organization of the assigned outpatient teams.

Maintain client charts as assigned.

Input data and prepare reports as assigned.

Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.

Deliver exceptional customer service consistently to every customer.

Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.

Assume other related responsibilities as assigned by Supervisor.

Job Type: Full Time

Work Location:
Rosecrance Jackson Centers, Sioux City, Iowa

Work Mode: On-site

Compensation & Rewards

Pay:
Starting at $19.32 per hour (pay is based on education, experience and credentials)

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge…