Risk and Controls Specialist

We define fintech partnerships. The Bancorp does more than enable payments innovation. We work side by side with clients, combining deep expertise with a technology-forward approach to deliver creative, practical solutions. We don t settle for what s possible today. We look ahead to what s next, helping clients grow and innovate with confidence.

The Risk and Controls Specialist role is responsible for supporting first-line operational risk, governance, and business transformation activities for Fintech Solutions. The role combines risk analysis and control governance with project coordination, process improvement, and responsible use of automation and artificial intelligence (AI) to help the business manage risk while improving how work is performed.

This position works across Business Risk and Controls, Product, Operations, Client Services, Enterprise Risk Management, Compliance, Internal Audit, Control Testing, Technology, Data, and Automation teams. The role translates risk and business needs into clear requirements, well-controlled processes, and sustainable solutions, with accountability for business decisions and technical development remaining with the appropriate owners.

1. Risk and Control Governance

• Maintains accurate process, risk, and control inventories for assigned Fintech Solutions areas and coordinates required change requests and supporting documentation.
• Supports annual and trigger-based risk and control self-assessments, risk assessments for new products and significant changes, and evaluation of control design and effectiveness.
• Assists business and control owners in identifying practical control enhancements that address risk while supporting efficient and scalable operations.
• Maintains action, decision, and escalation tracking to support timely completion of risk and governance commitments.

2. Issue, Audit, and Regulatory Support

• Coordinates development and review of management responses, remediation plans, extension requests, and risk acceptance requests while preserving accountability with the applicable business owner.
• Monitors issue milestones, aging, dependencies, and evidence requirements and escalates emerging delays or barriers before commitments become past due.
• Coordinates evidence collection and responses for internal audits, regulatory examinations, control testing, and other assurance activities involving assigned business areas.
• Participates in walkthroughs and testing discussions and provides accurate process, control, and risk context.

3. Risk Monitoring, Analysis, and Reporting

• Monitors and analyzes key risk indicators, operational loss events, business incidents, emerging risks, issue trends, and other relevant risk information.
• Prepares concise, decision-ready materials for the Fintech Solutions Risk Committee, working groups, and senior leadership, including trend, root-cause, and impact commentary.
• Connects risk metrics, issues, control performance, and business changes to identify recurring themes and opportunities for broader risk reduction.

4. Process Improvement and Project Delivery

• Documents current-state processes and supports development of future-state process maps, workflows, RACI (responsible, accountable, consulted, and informed) matrices, operating models, and ownership structures.
• Gathers and translates business, risk, control, data, reporting, and technology needs into clear requirements, user stories, acceptance criteria, and implementation tasks.
• Supports project charters, milestone plans, decision logs, status reporting, stakeholder working sessions, and follow-up for Business Risk and Controls-supported initiatives.
• Identifies process, control, data, system, handoff, and ownership gaps and recommends…