Manager, Operations Training & Development

We’re looking for a hands‑on learning leader who can build structured training programs that help employees succeed and grow. The ideal candidate combines strong people leadership with curriculum development, instructional design, and the ability to turn complex operational processes into clear, practical learning experiences.

• Lead and develop the Trainer and Procedure Writer while setting priorities and driving accountability.
• Build and continuously improve role‑based curriculum, learning paths, new‑hire training, cross‑training, and skill development.
• Personally design engaging training content, assessments, job aids, facilitator guides, and other learning resources.
• Establish standards for operational procedures and ensure training materials stay aligned with changing business and client needs.
• Partner with Operations, QA, and business leaders to identify learning needs and measure the impact of training on employee performance.

• A working‑manager role where you’ll lead a team while also designing curriculum and learning content yourself.
• The opportunity to build and shape structured Operations training rather than simply maintain existing programs.
• A mix of people leadership, instructional design, procedure development, technology, and performance improvement.
• The opportunity to introduce new ideas and technology that improve how employees learn.

• Love building learning programs from the ground up.
• Can turn complicated processes into simple, engaging learning experiences.
• Enjoy developing people while still doing hands‑on creative work.
• Use performance data and feedback to continuously improve training.
• Are excited about using technology and AI to rethink how employees learn.

• 5+ years of experience in operational training, learning and development, instructional design, or a related field.
• Previous supervisory or team leadership experience, including coaching and developing employees.
• Demonstrated experience developing curriculum and translating complex processes into effective learning materials.
• Experience using performance data to identify learning needs and evaluate training effectiveness.
• Strong facilitation, writing, project management, and stakeholder collaboration skills.

• Experience in financial services, loan servicing, collections, or another regulated operations environment.
• Experience building structured learning programs or role‑based learning paths.
• Experience supporting multiple locations or distributed teams.
• Experience with LMS platforms, e‑learning authoring tools, or documentation governance.
• Experience using tools such as Articulate 360, Synthesia, AI‑assisted content creation, or other emerging learning technologies.

• Employees have clear, role‑based learning paths that support onboarding, development, and career growth.
• Training materials and procedures are accurate, consistent, and ready for new processes and client launches.
• Training programs produce measurable improvements in employee readiness, quality, and performance.
• Supervisors and employees have reliable learning resources that reduce the need for ad hoc support.
• Training priorities, outcomes, and resource needs are clearly communicated to Operations leadership.

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long‑term incentives
• Opportunity to build programs that directly shape employee growth and development