Customer Project Engineer

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Position:
Customer Project Engineer

Employment Type:

Full-Time

At Electronic Systems Inc. (ESI), we build lasting partnerships with our customers by delivering products Done Right, On Time
—backed by Legendary Service
. As a Customer Project Engineer, you’ll be the technical bridge between our customers and our internal teams, ensuring smooth launches, efficient changes, and exceptional day-to-day support.

Be the technical bridge between customers and our production/engineering teams. Lead DFM reviews, implement change orders, resolve customer issues, and drive product launches in a culture of Done Right, On Time with Legendary Service

• Guide customers through onboarding of new products—from kickoff to deployment.
• Review customer change orders and drive timely, controlled implementation.
• Investigate and resolve customer requests; participate in calls/visits to support daily manufacturing needs.
• Lead and participate in Design for Manufacturability (DFM) reviews for new and existing products.
• Support Document Control and Assembly Writing teams with BOM review and guidance.
• Partner with Production and Process Engineering to implement customer changes, manage prototype builds, and handle other customer requests.
• Assist with component review/analysis and help train technical staff and production teams on customer requirements and changes.
• Contribute to 5S/Kaizen, safety & health programs, and special projects; serve on committees as needed.

• Bachelor’s degree in electronics, mechanical, or manufacturing engineering (or related field) or equivalent relevant experience.
• Experience building strong customer relationships (preferred).
• Strong troubleshooting/debugging skills to solve complex technical challenges.
• Ability to interpret customer technical drawings.
• Excellent customer service mindset and communication skills (clear technical writing; fluent in English, written and verbal).
• Familiarity with Lean concepts.
• Proficiency with standard desktop applications; basic understanding of ERP systems.
• Self-starter who works with minimal supervision and collaborates professionally across roles.

• Ability to lift/carry up to 45 pounds.
• Ability to distinguish colors and work around typical production odors.
• General office and production environment; proper PPE required per ESI Safety Policy and OSHA standards.
• Travel:
  Minimal, typically