Mortgage Operations Specialist

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Position Summary

The Mortgage Operations Specialist supports the mortgage lending process from application to loan servicing. The role ensures accurate processing of loan files, timely communication with stakeholders, and compliance with investor and regulatory requirements. The specialist works closely with Mortgage Loan Officers, borrowers, third‑party service providers, and internal teams to deliver a seamless lending experience.

Primary Responsibilities and Accountabilities Loan Processing & Documentation

• Process mortgage loan applications with accuracy and attention to detail.
• Verify borrower income, employment, assets, and other required documentation.
• Prepare, issue, and maintain compliance with all required disclosures, including initial disclosures, change of circumstance disclosures, and closing disclosures.
• Create, review, and balance closing disclosures and closing documents with title companies.

Underwriting & Compliance Support

• Fulfill underwriting conditions in a timely and accurate manner.
• Order and track appraisals, title insurance, surveys, and other required third‑party services.
• Ensure compliance with investor guidelines (e.g., FNMA) and federal/state regulatory requirements.

Loan Closing & Delivery

• Coordinate with title companies to ensure accurate closing packages.
• Prepare and process funding wires for closing.
• Deliver closed loans to investors and fulfill investor conditions for loan purchase.

Loan Servicing

• Prepare loan modifications, satisfactions, or other documentation to maintain servicer and investor security position.
• Loan collection, loan mitigation, and foreclosure and liquidation for delinquent loans.
• Communicate, document and respond regarding mortgage servicing information requests or complaints: payment, escrow, payoff, etc.

Collaboration & Communication

• Serve as a key liaison between borrowers, Mortgage Loan Officers, underwriters, service providers, and internal teams.
• Provide support to Mortgage Loan Partners, the Mortgage Servicing Team, and the Mortgage Operations Manager.
• Maintain proactive communication to ensure smooth loan progress and timely resolution of issues.

Secondary Responsibilities and Accountabilities

• Ensure accuracy, timeliness, and compliance in all aspects of mortgage loan operations.
• Contribute to process improvement initiatives and operational efficiency.
• Perform other duties as assigned.

Team/Committee Assignments

• TBD

Role Qualifications Education

• High school diploma or
• Associate or bachelor’s degree in business, finance, or related field preferred.

Experience

• 2+ years of mortgage loan processing, operations or related mortgage industry experience.
• Knowledge:
  Strong understanding of mortgage regulations, FNMA/FHLMC guidelines, and TRID compliance.

Other

Skills And Abilities

• Strong organizational and time management abilities.
• Excellent attention to detail and problem‑solving skills.
• Proficiency in mortgage loan origination systems and Microsoft Office Suite.
• Clear verbal and written communication skills.
• Flexibility for peak lending periods may be required.
• Collaborative, team‑oriented environment with cross‑functional interaction.

Working Conditions

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional out‑of‑town and overnight business travel may be required.

Work on some Saturdays will be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

General Notice

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job‑related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

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