Universal Banker

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way.

From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Location:

Sioux Falls, SD

Shift: M-F from 8:00am-5:00pm including 1 Saturday per month

Job Status:
Full-Time

Company:
First PREMIER Bank

The Universal Banker provides PREMIER customer service to all bank customers while assisting the Branch with sales and servicing activities. These individual sells and originates personal deposit and small loan accounts. Additional duties include providing support to all areas of the Branch, including the lobby and teller line.

• Provides PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
• Processes customer transactions including deposits, withdrawals, cashing of checks, redemption of savings bonds, acceptance of payments (loans, credit card, credit lines, etc.), issuance of Cashier's Checks and Gift Cards.
• Transacts a determined percentage of monthly branch teller transactions.
• Independently prepares, completes, reviews, and takes action on weekly, bi-weekly, and monthly branch reports. Performs receptions duties as needed; professionally administers telephone calls, greets and directs bank customers and visitors.
• Processes consumer and commercial customer requests for new account(s) (checking, savings, certificates of deposit, safe deposit box, etc.), account closure, and notary services; maintains customer accounts, addresses, etc.; assists with problems and questions; resolves fraud and other disputes.
• Maintains a thorough understanding of the deposit and loan account platforms and all other applications within the core system.
• Performs consumer loan processing tasks by interviewing consumer loan customer(s) and entering data into Decision Pro, obtaining financial information for consumer loan applications, preparing loan documents, boarding loans, processing disbursements, ensures all regulatory concerns are addressed, prepares and sends completed loan file(s) to Loan Servicing.
• Understands all regulatory expectations and changes as they relate to bank deposits and lending.
• Adheres to the on-boarding process to cross sell products and services at account opening in addition to referring prospects and current customer to Universal Banker II and other departments within the bank.
• Meets established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.
• Assists and supports any call program activities.
• Participates in community events creating brand awareness.

• Must be fluent in English
• Must have excellent interpersonal skills; being able to communicate both in person and on the phone.
• A basic understanding of the banking industry is preferred.
• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.
• 1-2 years of cash handling, customer service and/or banking experience is required.
• Basic computer skills and proficiency of the English language.
• Ability to concentrate…