Patient Accounts Representative

Job Summary

The Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford Health. The role resolves concerns with Customers, insurance companies and third‑party agencies, controls and settles high volumes of accounts for past and upcoming services, and researches accounts to educate guarantors regarding financial liability, billing issues, insurance concerns and forwarding information needed for account maintenance.

• Collect and follow‑up on current and delinquent account balances via inbound and outbound contact through telephone, MyChart messaging, live chat and text messaging.
• Inform customers about Sanford Financial Assistance Program through face‑to‑face and phone communication.
• Maintain accurate documentation in guarantor accounts for all verbal and written communications.
• Use initiative, discretion and independent judgment in varied situations related to patient accounts.
• Work closely with collection agencies to provide accurate information and enable correct account management.
• Utilize strong communication skills and work with the growth and development needs of unique patient populations.
• Operate office equipment including computer, application software, printer, FAX, copier, multi‑line telephone system and maintain HIPAA compliance.

• High school diploma or equivalent preferred.
• Two years of call center and or customer service experience preferred.

• Health insurance, dental insurance, vision insurance and life insurance.
• 401(k) retirement plan and work/life balance benefits.
• Generous time off package to maintain a healthy home‑work balance.

Req Number: R-0245330

Job Function: Revenue Cycle

Sanford Health is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877‑673‑0854 or send an email to talent .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.