Dispatcher​/Communication Specialist​/Nights​/Weekends

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: SF Virtual Care Ctr
Location: Sioux Falls, SD
Address: 3001 W Opportunity Dr, Sioux Falls, SD 57107, USA
Shift: 12 Hours - Varied Shifts
Job Schedule: Full time
Weekly

Hours:

36.00
Salary Range: $17.50 - $28.00

Work 72 hours in 2 weeks. Hours are 7am to 7pm and 7pm to 7am. Does involve a weekend rotation which is work a weekend (Fri, Sat, Sun) have a weekend off, work a weekend and then have 2 weekends off. Small department of 10-11 people from many different backgrounds. Strong work culture built around clear expectations and accountability.

Sanford Air Med dispatchers are responsible for receiving and coordinating requests for air and ground medical transport requiring the use of Sanford Air Med Flight Teams. Tasks include, but are not limited to, dispatching appropriate aircraft and flight teams, communicating with referring and accepting hospitals/agencies, flight following aircraft, map reading, and data entry using Computer-Aided Dispatch (CAD) software. You must be able to work in a potentially high-stress and fast-paced environment as part of a team and individually.

You will work closely with flight teams, pilots, One-Call nurses, and administration to ensure transports are completed efficiently and patients receive the best care possible. Ability to multitask, be detail orientated and thorough in completing daily tasks. Ability to deal with high stress situations calmly and effectively while maintaining composure in very difficult situations to collect vital information from callers to determine the severity of a situation and the location to those who need assistance.

Listens carefully to collect relevant details and be able to type the details of calls into computers, and speed and accuracy is of importance when responding to emergencies.

Effectively uses radios and other forms of communication. Works with growth and development needs of a diverse population. Either setting in the ground or air, perform data entry using the computer, compiling QI (Quality Improvement) data, SharePoint, and typing any other documentation as assigned and maintain access to, and security of, highly sensitive materials. Ability to read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.

Searches files, databases or other reference materials to obtain needed information. Depending upon job setting, knowledge to operate the computer software necessary to document flights as well as the skill in radio communications with the medical teams and pilots on medical transports. Maintain a sense of pride and ownership for the program. May require sitting for extended periods of time.

Depending on location of position, work hours will vary depending on patient needs. This may include overtime, call, backup call, nights, days, weekends, and holidays. Attends training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

High school diploma or equivalent is required.

Depending on location of hire and job setting, formal knowledge and training of Emergency Medical Services (EMS) principles, practices, and techniques or relevant dispatch experience is helpful for this role but not required.

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0246921
Job Function: Emergency Medical Services
Featured: No