Customer Information Systems and Billing Specialist

Customer Information Systems and Billing Specialist

Headquartered in Sioux Falls, SD Missouri River Energy Services is a joint action agency supporting our 61 member municipalities that own and operate their own electric distribution systems. We are dedicated to supplying our members with reliable, cost-effective, long‑term energy and energy services in a fiscally responsible and environmentally effective manner. MRES offers an outstanding work environment. We provide competitive wages and a comprehensive/low‑cost benefit package with unique offerings.

Learn more about us by viewing our website at

Responsible for providing high quality support to the members allowing them to use CIS/Billing software products effectively and efficiently to complete daily operations by performing the following duties.

• Provide outstanding customer service over the phone or in person.
• Provide professional services and education to members to include but not limited to consulting, software readiness, and software functionality.
• Partner with the members to gain an understanding of workflow, business requirements, and needs to ensure the product works to the member’s satisfaction.
• Work with vendor to schedule member meeting requests, product demonstrations and other activities related to promoting the partnership with MRES and the product.
• Participate in and successfully complete all vendor related training necessary to operate the product.
• Implement, operate and maintain CIS systems, software, and programs; provide integration and deployment responsibilities.
• Implement and coordinate CIS system and software testing and analyze results.
• Coordinate with and provide technical support to members for CIS systems.
• Assist with program enhancements and initiatives.
• Participate in MRES Member Technology Committee meetings and activities.
• Maintain communication with CIS and industry vendors.
• Handle inquiries from users on a variety of software issues.
• As experience increases, assist users with installation of software and troubleshooting of related problems; refer more complicated issues to appropriate staff.
• Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Attend training sessions on new equipment, software, platforms, and other products.
• As experience increases, provide training on software use to end users.
• Keep abreast of relevant profession, industry, and inter‑utility developments in CIS technologies.
• Travel frequently to member locations and to conferences with occasional overnight stays.
• Represent MRES on industry, development, and project committees, task forces, and conferences as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Associate’s degree or equivalent from a two‑year college or technical school in energy or related field and five years related experience and/or training; or equivalent combination of education and experience.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have knowledge of Database software, Spreadsheet software, and Word Processing software. Familiarity with Tyler Technologies programs, especially InCode version 9 and 10, is a plus.