IT Helpdesk Technician Level 1
Listed on 2025-12-31
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IT/Tech
HelpDesk/Support, IT Support
We are seeking a
Level 1 IT Helpdesk Technician
to serve as the first point of contact for end users experiencing technical issues. This is a
full-time, onsite position
supporting a fast-paced and customer-focused IT environment.
Responsibilities
Act as the first point of contact for technical support via phone
Diagnose and troubleshoot hardware, software, and basic network issues
Provide step-by-step guidance to end users to resolve issues
Log incidents, service requests, and resolutions in the ticketing system
Escalate unresolved issues to Level 2/3 support teams
Follow up with users to ensure timely resolution and satisfaction
Maintain accurate documentation and service records
Adhere to SLAs, quality standards, and IT policies
QualificationsRequired Qualifications
1–3 years of experience in IT Helpdesk / Service Desk / Technical Support
Strong knowledge of Windows OS and Microsoft Office Suite
Basic understanding of networking concepts (VPN, printers, Wi‑Fi)
Experience with ticketing tools such as Service Now, BMC Remedy, or similar
Excellent communication and customer service skills
Ability to work onsite in Sioux Falls, SD
Nice to Have
IT certifications (CompTIA A+, ITIL – optional)
Experience supporting corporate end users
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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