Level One Technician SD On Site

Position Summary

The Level One Technician is responsible for providing first-line technical support to clients. This role involves troubleshooting and resolving basic technical issues, setting up and configuring hardware and software, and ensuring that client systems are operating efficiently. The Level One Technician will work closely with other team members to deliver high-quality IT services and support

Essencial Duties and Responsabilities

• Helpdesk Support:
  • Handle and resolve basic user support requests, troubleshoot software, hardware, and connectivity issues, and document and track incidents.
• System Setup and Configuration:
  • Prepare new systems, image and configure laptops, desktops, and other hardware, and ensure systems are ready for deployment.
• On-site Support:
  • Deploy and set up new systems at client sites, install and configure software and peripherals, provide basic user training and support, and install printers.
• Alert Monitoring:
  • Monitor and respond to system alerts and notifications, triage and dispatch issues to appropriate teams, and provide backup support for on-site technicians

Knowledge, Skills and Abilities

• Strong troubleshooting and problem-solving skills, excellent communication and customer service skills, and the ability to work independently and as part of a team.
• Familiarity with Windows and Mac operating systems, basic networking concepts, and common software applications.
• This position may require occasional travel to client sites.
• The role involves working in a fast-paced environment and handling multiple tasks simultaneously.

Education & Experience

• High school diploma or equivalent; additional technical certifications are a plus.
• Previous experience in a technical support role is preferred.