End User Computing Sioux Falls, SD

About the Role

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

• Provides support for Pathward’s technologies and recommends improvements.
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions.
• Contributes to estimates on work in a timely manner and delivers against them.
• Administrator for end user technologies including workstation design, installation, configuration and maintenance.
• Performs system integration testing of operating systems, related utilities and hardware.
• Other duties as assigned.

• Bachelor's degree or equivalent education and work experience.
• Up to 2+ years with bachelor's or equivalent.
• Proficiency with:
  Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory, Auto Pilot imaging, JAMF, Service Now (preferred), Teams Rooms support of Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures.
• Strong understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to nontechnical users.
• Strong interpersonal skills and a customer-centric mindset.
• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications are a plus.

Salary range: $43,000 – $70,000

Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Sioux Falls, SD

Pathward is an equal employment opportunity employer and considers candidates for roles without regard to race, sex, national origin, ethnicity, age, disability or any other category protected by law.