Information Technology Specialist

Join to apply for the Information Technology Specialist I role at Century Business Products & Catalyst IT
. This position can be located in either Sioux Falls or Sioux City.

• Log and process service requests from customers via telephone and online ticketing system.
• Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment – both remotely and on-site at client facilities.
• Install and configure hardware components and software applications.
• Perform routine hardware and software maintenance on client computers, servers, and network infrastructure.
• Ensure customer needs are met through timely follow-up and provide a high-quality customer experience with professional demeanor.
• Ensure accurate and timely reporting and documentation of services and time spent servicing customers.
• Collaborate with other team members to identify, develop, and document processes, procedures, and work instructions.

• 1 year+ of end-user support experience in a technology-related field, providing support for hardware, software, workstations, servers, and network infrastructure.
• Knowledge and experience supporting Microsoft Windows operating systems, Microsoft Office Suite & Microsoft 365, and computer hardware components.
• Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points.
• Experience working with ticket management and remote monitoring and management tools.
• Strong collaboration skills and ability to work closely with team members on projects, problem-solving, and day-to-day operations.
• Self-motivated and able to operate independently while balancing multiple projects, priorities, and client deadlines.
• Strong written and verbal communication skills, and the ability to instruct and support end-users with varying levels of technical experience.

Orientation will be provided upon hire. Ongoing professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided. Catalyst IT may request you to provide self-directed training through reading, research, webinars and other applicable media.

• Pre-Employment Background Check
• Active Driver's License with auto insurance coverage or the ability to obtain insurance coverage
• Areas of knowledge should include computer technical support, Microsoft workstation environments including Windows 7, 8, 10 and Office applications, Microsoft server environments (Active Directory, Terminal Services), Cloud experience – Office 365, Email – Office 365, Google, Email server environments, Networking (including routers, firewalls, VPNs, wireless), Anti-virus, Anti-SPAM and Anti-Spyware, Backup Solutions, Virtual Machine environments (VMWare)

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting