IT Operations Technician

Overview

IT Operations Technician with Epic Hosting, responsible for monitoring the hosting infrastructure stack, responding swiftly to problems, and performing system builds. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

• Monitor the hosting infrastructure stack and respond to problems in a timely manner.
• Use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation issues.
• Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

Position is based on our campus in Madison, WI, and requires relocation to the area. We provide financial relocation assistance.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services