Systems Engineer II

Bring Your Curiosity. Bring Your Grit. Bring Your Technical Superpowers.

At Goal Solutions, we’re on a mission to transform the consumer finance industry with smart technology, operational excellence, and talented people. Our company is growing fast — and we’re looking for a Systems Engineer II who isn’t afraid to lead, take ownership, and push our cloud‑first environment forward.

This role is for someone who naturally steps up when the stakes are high… someone who dives into complex issues with confidence… someone who sees problems as puzzles, not obstacles.

IT at Goal:
How This Role Fits In

Our IT team is the backbone of Goal Solutions. As the Systems Engineer II
, you’ll shape the stability, performance, and direction of the systems that support our call center, operations, and enterprise applications.

You’ll partner closely with IT leadership, drive infrastructure improvements, own escalations, and bring clarity to an environment that demands reliability and resilience. Your work will directly impact how well 300+ employees serve customers every single day.

This isn’t a maintenance role — it’s a leadership role inside a growing, modern, cloud‑first ecosystem.

What You’ll Do

You will be the technical leader who owns system performance and drives infrastructure excellence.

Impact You’ll Make in This Role

• Support and optimize cloud‑first systems across servers, networks, and applications
• Strengthen the performance and reliability of CXone and call center technology
• Troubleshoot complex issues and own escalation pathways with confidence
• Improve system redundancy, failover readiness, and infrastructure resilience
• Implement strong security practices across identity and access systems
• Partner with IT teams and business leaders to understand needs and deliver real solutions
• Maintain and improve documentation, standards, and configuration practices
• Champion new tools and technologies that keep Goal modern, efficient, and scalable

Key Role Responsibilities Infrastructure & Systems Leadership

• Administer and optimize Windows Server, Linux, cloud environments, and enterprise systems
• Support Active Directory and Windows Domain infrastructure
• Lead patching, upgrades, and lifecycle management with a proactive mindset
• Monitor system health and respond decisively to performance issues

Telephony & Call Center Technology

• Own technical support for CXone, including routing, IVR, and system integration issues
• Lead troubleshooting for high‑volume call center operations

Security, Reliability & Compliance

• Implement strong security controls in cloud‑first systems
• Support redundancy, backups, and failover infrastructure
• Assist with audits, access reviews, and infrastructure risk assessments

Collaboration & Technical Support

• Partner with the IT Service Desk to resolve escalations
• Communicate clearly and consistently with business teams and leadership

What You Bring

• Hands‑on experience with Windows Server and Linux systems
• Experience managing Windows Domain environments and Active Directory
• Background in cloud‑first architecture (Azure, AWS, or similar)
• Strong troubleshooting and analytical skills
• Experience supporting high‑volume or enterprise environments
• Familiarity with CXone or similar call center tech (preferred)
• Clear, confident communication skills
• A gritty, ownership‑driven mindset — you lead from the front

Why You’ll Love Working Here

Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won’t get lost in layers of bureaucracy here — you’ll have visibility, voice, and the chance to solve real problems in a company that values innovation and action.

Benefits include

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Long‑Term Incentive Program
• Medical, dental, and vision
• Annual HSA contribution: $1,700
• Life insurance, disability, and critical illness coverage
• Birthday holiday
• Two Community Days
• Free snacks and beverages in the office
• Paid Parental Leave
• Generous PTO
• Tuition reimbursement
• $2,000 Vacation Incentive after 3 years + Sabbatical
• Wellness funds, community funds, and more

About Goal Solutions

Goal Solutions (“Goal”) provides innovative loan servicing, asset management, collections…