Application Support Administrator

Employer Industry: Insurance Solutions

• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Flexibility of remote work
• Charitable contribution match programs
• Stock purchase opportunities
• Award-winning, inclusive, and supportive workplace culture

• Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
• Resolve issues in a timely manner to minimize downtime and ensure optimal performance
• Manage user access and permissions, ensuring data security and compliance with company policies
• Assist in escalating unresolved issues and provide prompt feedback to internal customers
  
  Collaborate effectively with cross-functional teams

• Fluency in both French and English
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
• Experience working in a Help Desk environment such as Service Now
• Excellent attention to detail with proven organizational and time management skills
• Strong communication and interpersonal skills

• Proficient with Windows Operating Systems and MS Office products
• Some insurance agency experience
• Knowledge of applications such as Concur, Docu Sign, Smartsheet, Applied CSR
  24, Applied TAM, and Erlon

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.