IT Service Management Administrator
Listed on 2026-01-15
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IT/Tech
IT Support, IT Consultant, IT Business Analyst, IT Project Manager
Join to apply for the IT Service Management Administrator role at First PREMIER Bank/PREMIER Bankcard
. At First PREMIER Bank and PREMIER Bankcard we embrace a culture that values personal success, respect, health, wellness, fun, and giving back. We reward, value, and celebrate hard work while offering a robust benefits package, incentives, paid time off, and career‑advancement opportunities.
Location: Sioux Falls, SD
Job Status: Full‑time
Company: PREMIER Bankcard
Seniority Level: Mid‑Senior
Employment Type: Full‑time
Support and enhance Information Technology Infrastructure Library (ITIL) aligned service management processes with a focus on operational excellence and process maturity. Responsible for managing incident, problem, change, and request workflows in ITSM solutions, analyzing service performance, and contributing to process improvements. Works closely with IT teams and business stakeholders to ensure consistent service delivery and alignment with organizational goals.
Job Duties and Responsibilities- Coordinate and validate change enablement requests and risk assessments.
- Lead root‑cause analysis for recurring issues under problem management.
- Configure workflows and maintain Configuration Management Database (CMDB) accuracy in ITSM tools.
- Act as Incident Manager during critical outages.
- Develop and organize User Acceptance Testing (UAT) sessions and consolidate feedback for development teams.
- Manage procurement, deployment, and retirement of IT assets.
- Analyze event patterns and implement proactive measures.
- Oversee mobile device inventory and carrier coordination.
- Track project deliverables and ensure stakeholder communication.
- Exceptional verbal and written communication skills, ensuring clarity and professionalism.
- Maintain concentration and work independently with minimal supervision.
- Collaborate across teams.
- Analytical thinking and keen eye for detail to troubleshoot issues and deliver accurate solutions.
- Strong understanding of ITIL framework নিয় and service‑management principles.
- Bachelor’s degree in information technology (IT) or related field preferred and 3‑5 years of experience in IT Service Management or IT.
- 1‑2 years of experience with data analysis and reporting tools (e.g., Power BI, Excel, SQL) preferred.
- Exposure with Agile or Dev Ops environments.
- Working knowledge of ITIL framework and ITSM platforms.
- ITIL Foundation or Intermediate certificate required.
- Full medical benefits when working 20+ hours per week.
- Traditional and high‑deductible health plan options.
- Free dental and vision coverage.
- Generous paid time‑off plans.
- 401(k) dollar‑for‑dollar match up to 5% of compensation.
- Special discounts for events at the Denny Sanford PREMIER Center.
- Premier Wellness Program.
- Paid community volunteer hours (30,000 hours per year).
- Fun employee parties.
- Emphasis on personal success, respect, health, wellness, fun, and giving back.
- Employees are rewarded, valued, and celebrated for hard work.
- Diverse career‑advancement opportunities and growth өр.
- Appreciation shown through concerts, outdoor bashes, cash, car giveaways and more.
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