Computer Operator ; shift

The hours for this shift will be 2:30pm-11pm.

Monitor system performance by means of a console or terminal. Review console messages and react according to directions from system software, applications programs, or operator notes. Take corrective action when called for or seek assistance from System Programmers, Operations Analysts or other on-call personnel when causes of problems are not apparent. Monitor job schedule deadlines and alert necessary personnel to any major schedule changes that occur.

Print and deliver policies, reports, and other output to appropriate service areas.

• Responsible for maintenance and operation of computer systems including both mainframe and open-system platforms utilizing job monitoring software.
• Operate computer hardware systems to process business data according to operating instructions and documented standards.
• Load peripheral equipment with selected materials, such as tapes and printer paper for operating runs. Deliver output to appropriate teams or work areas.
• Notify proper on‑call support personnel in the event of a stoppage.
• Perform preventative maintenance on hardware and software according to published instructions, troubleshoot malfunctions and call for repairs as needed.
• Create tickets in incident management system when problems occur.
• Ensure security and privacy of systems, data, and printed output of customers.
• Available for occasional scheduled weekend support.
• Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
• As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
• Other duties as assigned.

• High School Diploma or equivalent Required
• Additional computer coursework or equivalent job experience Preferred
• Strong written and verbal communication skills
• Basic knowledge of computers and operating systems
• Attention to detail and ability to respond quickly to issues
• Ability to work with little or no assistance from others and make appropriate decisions
• Demonstrated corporate accountability, openness, integrity and respect when dealing with internal and external customers
• Ability to complete simple projects within established timeframe