Service Technical Specialist - Precision Farming

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

We are seeking a Service Technical Specialist to provide expert technical support, remote diagnostics, and advanced troubleshooting for precision farming technology. As part of our North American Product Technical Support team, you will act as a primary technical advisor for dealership service technicians, dealership precision specialists, field service staff, and engineering teams.

In this role, you will diagnose complex issues with displays, Global Navigation Satellite System (GNSS) receivers, guidance and steering systems, application and section control, on-board mapping systems, telematics, and cloud-based farm data management. You will resolve dealer-submitted technical concerns, help resolve field support cases, and author technical service bulletins that improve product reliability across our precision farming portfolio.

• On-Vehicle Core Display, GNSS, and Guidance: displays and display software, GNSS receivers and correction signals, vehicle & implement auto-guidance steering systems.
• On-Vehicle Application Control and Data Management: GNSS-based sectional and prescription application control, as-applied and yield mapping systems, and on-vehicle telematics hardware.
• Off-Vehicle Cloud Data & Fleet Management: vehicle management system (VMS), CNH Field Ops, and activations

• Remote Technical Support:
  Provide urgent, high-level technical support and troubleshooting guidance to dealership service technicians, precision farming specialists, service managers, and field staff in response to dealer-submitted technical concerns, by phone and through digital support portals.
• Positioning and Guidance Diagnostics:
  Troubleshoot GNSS receivers and correction signal issues, including satellite, radio, and cellular differential corrections, along with OEM and retrofitted guidance and steering system hardware, software, hydraulics, & electronics calibration and performance.
• Display and Software Support:
  Support display software and firmware updates, activations, and licensing. Diagnose International Organization for Standardization bus (ISOBUS) compatibility issues, including Virtual Terminal and Task Controller functions with third-party implements.
• Application and Data Support:
  Support GNSS-based prescription rate control setup, boundary & overlap sectional control, yield monitor operation and calibration, and as-applied and yield mapping. Resolve data transfer and cloud synchronization issues between machines, displays, and the farm data management platform.
• System Diagnostics:
  Use electrical schematics, Controller Area Network (CAN) bus traces, system logs, and electronic diagnostic tools to interpret fault codes, electronic control unit (ECU) parameters, and telemetry data for root-cause problem identification.
• Quality & Engineering
  
  Collaboration:
  
  Document recurring technical issues, perform initial failure analysis, and collaborate with Product Quality, Engineering, and Manufacturing teams to develop product reliability improvements and update technical publications.
• Knowledge Base Authoring:
  Create, update, and publish technical service documents, troubleshooting guides, and…