National Field Service Specialist

Our cutting-edge technology makes the labels and packaging for the world’s biggest and most famous brands.

Who is CCL Label Food and Beverage?

A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide.

CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels.

What do we do?

We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil.
CCL has state-of-the-art finishing equipment in placeto supply labels that live up to, and even exceed, customers’ expectations. Included are process parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators.

Our product line includes:

• Pressure Sensitive Labels
• Sustainability Labels
• Special Effects Labels

We make packaging solutions for:

• Premium Food and Beverage
• Home Care & Laundry
• Beauty & Personal Care

Join the team at CCL Label

We are currently hiring for a National Field Service Specialist that will fill an integral role on our Sales Team.

What we offer

• vacation and paid personal off
• health
• dental and vision insurance
• 401(k) match up to 8%
• company-paid life insurance and disability insurance
• employee assistance program
• flexible spending account
• tuition reimbursement

Job Summary:

This position provides direct support to North American customers by working closely with the CCL Sales team to identify customers’ needs and product requirements, qualify new business, trouble-shoot application and internal quality issues, provide on-site support, training and guidance to customers regarding materials, machinery, label application and shrink processes. This role is responsible to proactively create and maintain relationships with key internal and external stakeholders, in collaboration with Sales, to ensure a high level of customer satisfaction.

Duties/Responsibilities:

• Be the customer’s technical advisor and primary contact for label material and application-related questions, new label developments and defect troubleshooting on site.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues related to CCL label products.
• When not traveling, actively support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial support, reinforcing the benefits and service CCL Label provides.
• Provide timely reporting and feedback to CCL stakeholders following on-site trials and visits, documenting results via trip reports and Salesforce entries.
• Creates and delivers both internal and external technical label training as needed.
• Monitors industry trends and competitive activity, attends trade events, label equipment vendor visits and represents CCL label products and services within the industry.
• Prepare professional customer visit reports and upload them into Sales Force.
• Liaise with the internal technical team (tech services) for technical solutions, proposals, etc.

Required Skills/Abilities:

• Strong technical knowledge…