Decision Intelligence Analyst

CAPITAL Services provides end-to-end servicing for financial institutions nationwide. We are growing and looking for a Decision Intelligence Analyst to join our Portfolio Analytics and Risk team. We use data to optimize cardholder interactions at every touch point. You'll have opportunities to grow your analytical skill set while providing real value for the company and our customers. This is an onsite position located in our Sioux Falls, SD site.

A significant portion of this role revolves around recurring monthly forecasting, planning, and reporting activities. You'll develop expertise in acquisition performance while helping the organization make informed decisions through data-driven analysis.

Responsibilities include:

• Forecasting expected performance for direct mail and digital acquisition campaigns
• Supporting acquisition planning by documenting strategies, coordinating products, and incorporating testing plans
• Executing prospect selection processes for direct mail campaigns
• Monitoring campaign performance and identifying drivers of changing results
• Comparing actual performance to forecasts and improving forecasting methodologies over time
• Supporting a growing acquisition testing program and monitoring test results
• Evaluating digital acquisition performance and providing channel mix recommendations
• Monitoring broader acquisition and portfolio performance trends
• Conducting analysis and translating findings into insights that support business and strategic decision-making

• Completed a four-year degree in a quantitative field such as mathematics, statistics, economics, engineering, computer science, data science, or a related field
• Is comfortable working with large datasets and analytical tools such as SQL, R, Python, or SAS
• Is naturally curious and driven to understand how things work, what drives results, and find answers when something is unfamiliar
• Can balance recurring responsibilities with analytical investigation
• Has exceptional attention to detail and a commitment to producing accurate, reliable work
• Can assess the impact of changing products, strategies, and testing initiatives on performance and incorporate those factors into future forecasting assumptions
• Can communicate findings clearly to both technical and non-technical audiences
• Enjoys collaborating with teammates to solve business challenges
• Is knowledgeable about the credit industry (plus)

• Projects to work independently and as part of a team
• Opportunities to work with different departments on a variety of projects
• Objective, data-driven team environment
• Complex problem-solving opportunities
• Performance incentive pay
• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• And more!

At CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. We value using data to make strategic decisions that drive our business forward. This unique approach is what sets us apart and enables us to better serve our employees, customers, and clients each day. Are you looking for a company who strategically uses data in all aspects of their business?