Help Desk Technician

At Universal Studios, the best Help Desk Technician isn't the one who writes the most code but the one whose Work-Life Balance decisions age the gracefully. Step into a Help Desk Technician position at Universal Studios where $63,000 - $100,000, team support, and career growth come standard.

• Own the mid-level Bash Scripting workstream that unblocks the rest of Universal Studios's Sioux Falls, SD roadmap
• Write the Customer Service integration tests that catch regressions before Sioux Falls, SD ships them
• Wrangle Bash Scripting config across environments so Sioux Falls staging mirrors production
• Ship Zendesk experiments fast, kill the losers, and double down on what sticks
• Decide when to buy LDAP versus build it for Universal Studios's Sioux Falls, SD stack

• The reflex to surface risk before it surfaces itself
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Strong time-management skills and a bias toward action
• Prior experience working on-site in Sioux Falls, SD, or willingness to relocate

Universal Studios earns its keep by making technology predictable, a maker-minded promise it has quietly kept across SD. Our Sioux Falls, SD team moves at a steady, sustainable pace and protects time for deep, focused Zendesk work.

This remote role pays $63,000 - $100,000 and includes flexible scheduling plus a structured plan to grow your Antivirus Management expertise.

The Sioux Falls, SD office is bringing people on this season, and this is one of those roles.