Automotive BDC Sales Manager

Luxury Auto Mall of Sioux Falls is seeking a dynamic Sales Manager to oversee our Business Development Center (BDC) and drive growth. The ideal candidate will have a strong background in management of retail sales, outside sales, and customer service, with a focus on maintaining and expanding our market presence.

As the BDC Sales Manager, you will hold a pivotal role in driving the success of our dealership by overseeing the operations of the sales in the Business Development Center. The BDC plays a critical part in ensuring the dealership’s success through effective customer relationship management, lead generation, and appointment scheduling.

• Lead, coach, and motivate a team of representatives on day-to-day activities to achieve performance targets and provide exceptional service
• Conduct regular training sessions to support team development and success
• Implement best practices and standards to enhance the customer experience and build long-term relationships with customers
• Handle escalated customer inquiries and complaints promptly and professionally, seeking resolutions to ensure customer satisfaction. Collaborate and work closely with the Service Leadership Team as needed.
• Work closely with the Service and Sales Leadership Team to set and meet daily and monthly appointment objectives for appointments, repair order count, hours and sales targets

• Previous dealership experience in automotive BDC management or similar managerial role required
• Strong leadership and team management skills, with the ability to inspire and motive others
• Excellent communication and interpersonal skills, with a customer-centric mindset
• Proficiency in CRM software and Microsoft Office applications
• Ability to prioritize tasks, and work effectively in a fast-paced environment
• Flexibility to work evenings and Saturdays as needed
• Bilingual proficiency is a plus for effective communication with a diverse customer base

This position offers a competitive salary commensurate with experience. If you are a results-driven individual with a passion for sales excellence, we invite you to apply for this exciting Sales Manager role.