Regional Director RD

The Regional Director is responsible for driving regional sales growth, providing leadership, coaching and mentorship, overseeing sales and operational performance, delivering an excellent guest experience through integrity and the TEAM sales process, and fostering a strong relationship with our Verizon partner support teams, TEAM Wireless support teams, and all 3rd party vendors that support our business and employees.

• Drive KPI results through effective coaching, communication with staff and support teams, and positively motivating District Managers, Store managers and sales consultants.
• Travel to each district in the region monthly as needed.
• Maintain an active presence in stores working alongside District Managers (DM), Store Managers (SM), and Sales employees actively selling and coaching.
• Track KPI results and Gross Profit regularly through provided reports from both TEAM Wireless and Verizon.
• Develop and execute strategies to drive SMB and all other new strategic revenue initiatives and KPI’s established by Verizon and TEAM Wireless and measured on our scorecard (Example:
  Visa CC, VZ Home, Pull Through, Unlimited Plans, Home and Business Internet, Reveal, and future initiatives.)
• Provide sales forecast and performance updates to company leadership, Verizon, and vendor partners as needed.
• Partner with DM’s, SM’s, and Human Resources in recruiting, interviewing, and hiring talent.
• Review store scheduling and staffing plans utilizing available tools to optimize labor, minimize store closures, and maximize sales and profitability.
• Ensure District Managers and Store Managers effectively utilize outbound marketing and customer engagement tools, including Statflo, VZ Engage, Salesforce, and other approved platforms.

• Work closely with your DM’s and Store Managers to provide coaching strategies that generate positive results and problem solve guests’ issues to find resolutions.
• Clearly communicate company strategies, initiatives and expectations to maximize KPI’s, profitability, and commission opportunities.
• Provide timely, constructive feedback focused on improving performance and employee development. Performance-related feedback should be delivered professionally in 1:1 settings.
• Coaching and feedback to all levels of employees follows SMART principles.
• Specific behaviors that need to be improved/implemented should be discussed more than just discussing the result KPI.
• Behaviors should be able to be Measured and able to be inspected so there is no question on if the behavior is being done or not.
• Behaviors should always be Action oriented (again, focus in on the behavior not just the result)
• Behavior needs to be Relevant to the desired result and important to our business.
• Time specific. Clearly identify a reasonable amount of time that the behavior needs to be a habit and the results improve.
• Leadership is showing, teaching, coaching, and then holding people accountable for the behaviors that are shown/taught/coached. Leadership is not just giving your TEAM a KPI result and telling them to hit it.
• Address employee concerns in a timely manner and involve Human Resources as necessary for assistance, compliance, and consistency.
• Monitor store conditions (cleanliness, brand compliance, etc.) and remedy anything that needs to be addressed. Recommend and communicate with appropriate TEAM support groups for any assistance needed or maintenance/repairs.
• Proactively monitor sales integrity and correct sales techniques that are not in line with company values and Verizon Standards of Conduct, Protecting Customer Information, and/or Full Disclosure requirements.
• Address any occurrence of fraud, theft, robbery, immediately. Make the Director of Security aware as soon as…