Onsite Vendor Program Manager

BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT

Sun Strong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. Sun Strong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

The Onsite Vendor Program Manager is Sun Strong Management’s embedded presence at our subservicer, serving as the day-to-day liaison between Sun Strong’s internal departments and the vendor’s teams. This is a project and program management role: the Program Manager drives Sun Strong initiatives forward onsite, tracks progress against milestones, coordinates visits and training, and ensures directives and changes are communicated, understood, and acted on in both directions.

The ideal candidate understands the business reasons behind Sun Strong’s plans, can critically review slide decks and reports to confirm they make sense, and can turn direction into clear, actionable work for the vendor’s teams.

This role will require the Program Manager to be onsite in Sioux Falls, SD. Must be local to the area.

• Serve as Sun Strong’s onsite representative at the subservicer, acting as the day-to-day liaison between Sun Strong departments and the vendor’s primary contact and leadership to push directives forward.
• Drive progress and tracking on Sun Strong initiatives by maintaining project plans, milestones, owners, and due dates; following up proactively; and escalating risks and blockers to Sun Strong leadership.
• Ensure process, policy, system, and priority changes are communicated accurately in both directions, confirm understanding and implementation, and maintain a log of changes, decisions, and open items.
• Coordinate onsite visits and training sessions, including scheduling, agendas, logistics, and materials, and track attendance and follow-up to confirm training is completed.
• Review slide decks, reports, and status updates from the vendor and internal teams to confirm they are accurate, consistent with the underlying data, and aligned with Sun Strong’s objectives; flag gaps and inconsistencies.
• Share the context and reasoning behind Sun Strong’s initiatives with vendor teams so their work stays aligned with the intended outcome.
• Observe vendor operations onsite, identify process gaps, training needs, and performance concerns, and report findings and recommendations to Servicing and Vendor Management leadership.
• Support vendor performance monitoring by gathering SLA, KPI, and deliverable information and partnering with Sun Strong analysts on follow-up and corrective action plans.
• Lead or support recurring status meetings, capturing action items, owners, and next steps, and keep vendor contact lists, escalation paths, trackers, and meeting notes current.

• Bachelor’s Degree (Business, Finance, Project Management, or other applicable field); sufficient relevant experience may substitute for the degree requirement
• Minimum of 3 years of experience in project or program management, vendor management, or operations coordination, with a track record of driving initiatives to completion
• Exceptional written and verbal communication skills, with demonstrated experience engaging C-suite and senior executives; clear, concise communication is essential to a role built on translating direction and keeping multiple parties aligned
• Ability to critically review presentations,…