Collections Specialist

Job Overview

Do you have a talent for building relationships, solving problems, and turning challenging conversations into positive outcomes? As our Collections Specialist, you'll play a key role in supporting dealerships nationwide by helping them stay current on their accounts and continue growing with us. You'll use your communication skills to understand each client's situation, find resolutions, and guide them toward successful payment solutions.

Put your goal-driven mindset and people skills to work as you ask thoughtful questions, overcome objections, and create a supportive experience that strengthens long-term partnerships. Join , an established automotive software leader for over 25 years, and be part of a team committed to helping dealers stay on the road to success.

What You Will Do

* Work with recently closed accounts to gather information and to collect final payment

* Work with delinquent accounts to collect funds for past due, unpaid or declined payments

* Research contact information on returned by post office invoices

* Work with dealers on settlements

* Make alternative payment arrangements on chargebacks as applicable

* As the "face" of the company, represent  with professionalism and integrity

You'll Also Need

* High School Diploma or equivalent and/or relevant experience

* Previous experience working with customers and building relationships required

* Previous Collections experience a plus

* Must have basic computer skills

* Effective listening skills are needed

* Strong communication skills (verbal and written)

* Ability to work independently as well as part of a team

* Self-motivated and able to prioritize workloads, working independently or as part of a team

A Day in the Life

* Energize your day with coffee, tea, juice, or soda. It's all on the house!

* Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar

* Enjoy a lakeside lunch on our patio or grill some food in our outdoor kitchen

* Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn't your thing, play a game of pool, shuffleboard, or foosball!

Required skills