Field Service Technician - Sioux Falls SD

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests on schedule.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first‑time‑fix rate, and other metrics important to Cash Depot and its customers.
• Assist other technicians and help train or perform ride‑along training, as needed.
• Follow all security procedures and policies.
• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job‑related duties as assigned.
• Work independently with minimal supervision.
• Flexible work schedule with on‑call duty.

• High School Diploma or GED.
• Valid driver’s license with clean driving record and ability to be insured through the company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely while lifting and performing tasks associated with the position.
• Experience in trouble‑shooting or electro‑mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent written and verbal communication skills with internal and external contacts.
• Proven ability to be organized, detail‑oriented, multi‑tasker, critical thinker, accurate, thorough and a problem‑solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical demands include lifting and carrying equipment ranging from light items (up to 50 lbs.) to heavy equipment (over 150 lbs.) frequently or occasionally. Tasks also involve standing, walking, climbing, squatting, bending, and using lifting equipment.

The role operates in a traveling capacity on a van and requires exposure to weather conditions. Approximately 50% of the shift is spent at customer locations. The position requires use of lifting equipment, hand tools, iPad, cell phone, and other tools. This is a full‑time position with a flexible schedule that includes nights, weekends, holidays and on‑call duty.

Cash Depot is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Contact the Human Resources Department if you need an accommodation.

Cash Depot provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Entry level

Full‑time

Engineering and Information Technology

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