Ramp​/passenger Agent

Ramp/Passenger Agent

Join to apply for the Ramp/passenger Agent role at Worldwide Flight Services (WFS). WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, learn new ones, and experience working with different customers and cultures while delivering world‑class service.

WFS provides a full‑service capability that includes aviation cargo, airline passenger, and aviation ramp services. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

The part‑time Airline Services Agent supports both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. The agent also assists passengers with check‑in, boarding, ticketing, baggage handling, and customer inquiries, ensuring safe and efficient airport operations.

• Load and unload baggage and cargo from aircraft efficiently and safely
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre‑ and post‑flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations such as equipment failures or medical incidents
• Work in various weather conditions, including extreme heat, cold, and rain
• Follow all airport safety and security regulations and report any safety hazards
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close‑out times and complete necessary flight documentation for accuracy
• Handle post‑departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel

• High school diploma or GED equivalent
• Hold a valid driver's license and maintain it throughout employment
• At least 1 year of experience in customer service or a related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including data input and use of relevant software
• Familiarity with airport regulations and procedures
• Ability to pass background checks and comply with airport security requirements
• Ability to fluently speak, read, and write English
• This position is covered by a collective bargaining agreement of the Transport Workers Union (TWU); participation in TWU and payment of dues is required

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Ability to multitask in a fast‑paced, high‑pressure environment
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem‑solving abilities