Public Safety Dispatcher; Trainee

Position: Public Safety Dispatcher (Trainee Opportunities Available)

Dispatcher Trainee opportunities with pay starting at $26.23 per hour (eligible for $28.05 per hour when Dispatcher Minimum Qualifications, outlined below, are met).

Dispatcher pay starting at $28.05 per hour (must meet Minimum Qualifications outlined below).

Primary Purpose of Job

The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works.

Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities.

Essential Duties and Responsibilities

• Answers incoming phone calls regarding both emergency and non-emergency situations and documents the call information in order to properly dispatch appropriate personnel and equipment

• Prioritizes requests for service on the basis of nature of call and availability of field units

• Analyzes geographical locations in order to dispatch the nearest available and most appropriate personnel

• Maintains accurate and current awareness of the status and location of all personnel and equipment

• Assigns case numbers and verifies completeness of information on documents for accuracy

• Monitors building security via video monitors; monitors the main lobby area of the Police Station, officer booking area, prisoner receiving area, and holding cells

• Operates FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment

• Monitors and answers several radio frequencies for local services and other frequencies for adjacent jurisdictions

• Operates computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmits such data based on security standards

• Checks computerized records and papers for completeness and compliance with established standards and procedures

• Receives from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification

• Distributes reports to other divisions such as the District Attorney’s Office, probation office and courts

• Responds to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws

• Provides after-hours informational assistance to the general public

• Establish and maintain effective working relationships with other CBS departments and employees, state and federal officials, and the public

• Performs all other duties as assigned

Knowledge of:

Dispatcher Trainee

• Professional office procedures and practices

• Office filing systems and procedures

Dispatcher

• SPD computerize dispatching and data systems such as Computer Aided Dispatch (“CAD”) and Report Management (“RMS”) complies with Criminal Justice Information System (“CJIS”) regulations

• Court filings procedures

Skills:

• Operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation

• Performing computer entry duties with speed, efficiency, and accuracy

• Reading, writing, and mathematics, such as would have been obtained at a high school level

• Multi-tasking efficiently and effectively

Ability to:

• Recognize and maintain confidential information

• Work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property

• Work within a command structure requiring strict adherence to the following of orders

• Dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful

• Make decisions, sometimes quickly, as to the best course of action for responding to emergency situations

• Communicate well with others, both orally and in writing, using both technical and…