Patient Registration Specialist

Pay Range: $25.00 - $31.88

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre-registration review process for insurance verification for upcoming appointments
• Manages follow-up appointment request
• Retrieves payment collection for services, flat rate services, co-pay or up-front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scan registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre-authorization requirements
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient-initiated outreach
• Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned:
  New Patient Registration Worklist
• Schedules and register for various disciplines:
  Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.
• Coordinates signing up patients in the MySEARHC patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
• Works well with peers, patients, and leadership
• Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication.
• Other duties as assigned.

• High School Diploma preferred
• Preference given to applicants with advanced degree.
• Basic Life Support preferred.

• 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required.
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.

• Available services at SEARHC, other tribal health organizations in Alaska, and community.
• Customer service principles.
• General knowledge of front-end revenue cycle requirements

• Skilled at attention to detail and quality data input.
• The use of equipment such as computers.
• Oral and written, and interpersonal communications.
• De-escalation and critical thinking skills

• Prioritize work and multi-task in a fast-paced office setting with many interruptions
• Self-start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time-management, organizational, and customer service skills
• Work flexible hours with limited unplanned absence and ability to work independently

• Strong organizational & time management abilities
• Teamwork
• Proficient in EHR systems

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Entry level

Full-time

Health Care Provider

Industries:
Hospitals and Health Care