Behavioral Health Access Representative

Pay Range: $25.00 - $30.04

SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance, and short‑ and long‑term disability.

• Greet and assist patients and family members at the designated facility.
  • Checks patients in and out for appointments and schedules follow‑up appointments as needed.
  • Collects, verifies, and enters demographic, financial and/or insurance information into the electronic health record to ensure accurate billing.
  • When scheduling, responsible for scheduling and facilitating telehealth for clients to connect to/from other locations.
  • Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Responsible for processing, accepting, and tracking referrals/consults for the clinic.
  • Schedule appointments for intakes and ensure all documentation is completed.
  • Work with clinic supervisor(s) to assign the patient for an assessment.
  • Collect required consents.
• Responsible for calling clients for appointment, including:
  • Intake appointments.
  • No‑show or cancelled appointments.
• Review collected documentation for accuracy.
  • Identify Release of Information (ROI) and submit completed documents to Health Information Management.
  • Review intake packet for completion and accuracy.
  • Verify annual consents are collected and in patient EHR.
• Opening and closing duties:
  • Turn on/off lights and unlock/lock common spaces and storage.
  • Check phone messages upon arrival and throughout the day.
  • Prepare necessary paperwork that needs to be collected from patients.
  • Check printers/fax machines and ensure confidential content is not left out.
  • Secure and/or shred confidential material.
  • Print the schedule for the next day and secure before departure.
  • Ensure common areas are tidy including conference rooms, classrooms, and lobby.
• Maintain confidentiality of all verbal, written, and electronic communication.
• Scan documents and ensure all information is uploaded to the proper location.
• Collect and enter data including internal, State, and federal data.
• Adhere to the highest standards of SEARHC mission, vision, and values.
• Remain calm and support clients when upset or overwhelmed; request a supervisor if a client becomes distressed.
• Remain culturally aware and value others' cultural differences and strengths.
• Talk respectfully to clients, staff, and supervisors without exception.
• Collaborate with peers and/or colleagues, aiding as needed to meet patient and organizational goals.

• High school diploma or equivalent.
• Basic Life Support (BLS) required within 45 days for residential sites (Raven's Way in Juneau and SUDs in Sitka).
• First Aid required for residential sites (Raven's Way in Juneau and SUDs in Sitka).

• 2 years of office experience preferred.
• Medical office experience preferred.

• Office functions
• Computer applications
• Office machines and equipment
• HIPAA privacy rules

• Verbal and written communication
• Problem solving
• Time management, organization, and customer service
• Data entry with high accuracy and detail orientation

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Self‑start and willingness to learn.
• Read and comprehend instructions, correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work with accuracy and detail.
• Maintain professional composure during stressful times.

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!