Patient Registration Specialist - Intermittent

Pay Range: $25.00 - $31.88

The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery.

SEARHC is a non‑profit health consortium serving Southeast Alaska. We consider our employees our strongest assets and prioritize their development and the organization’s advancement. Working at SEARHC is more than a job: it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental and vision insurance, life insurance, short‑ and long‑term disability, and more.

Key

Essential Functions And Accountabilities Of The Job

• Manages scheduling resources for patient appointments
• Manages communication tools for patient scheduling requests by patients and care teams
• Manages the pre‑registration review process for insurance verification for upcoming appointments
• Manages follow‑up appointment request
• Retrieves payment collection for services, flat rate services, co‑pay or up‑front collections
• Collects documentation by the requirements and timeliness for registration compliance
• Scans registration documents into the electronic health record
• Reviews and assigns insurance tiering for proper payor assignment
• Validates insurance eligibility and pre‑authorization requirements
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient‑initiated outreach
• Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
• Manages multiple worklists assigned:
  New Patient Registration Worklist
• Schedules and registers for various disciplines:
  Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.
• Coordinates signing up patients in the MySEARHC patient portal
• Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
• Works well with peers, patients, and leadership
• Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff and patients, and maintains compliance with annual competencies
• Identifies community resources, fosters partnerships, and utilizes resources effectively
• References all patients without insurance coverage or questions to a Financial Counselor for resolution
• References patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
• 80% of the job will require registration and insurance verification work, 20% patient and care team scheduling request communication
• Other duties as assigned

Education, Certifications, and Licenses Required

• High School Diploma preferred
• Preference given to applicants with an advanced degree
• Basic Life Support preferred

Experience Required

• 1 year of healthcare, behavioral health, dental, customer service, relevant administrative or office setting experience required
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role

Knowledge

• Available services at SEARHC, other tribal health organizations in Alaska, and community
• Customer service principles
• General knowledge of front‑end revenue cycle requirements

Skills

• Attention to detail and quality data input
• Use of equipment such as computers
• Oral and written, and interpersonal communications
• De‑escalation and critical thinking skills

Abilities

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions
• Self‑start and willingness to learn
• Read and comprehend simple instructions, short correspondence, and memos
• Demonstrate time‑management, organizational, and customer service skills
• Work flexible hours with limited unplanned absence and ability to work independently

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel, and Power Point

Other Qualifications

• Strong organizational & time management abilities
• Teamwork
• Proficient in EHR systems

Travel Required

• Travel not required

Safety And Risk Management Responsibilities

• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions

Physical Demands

• Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms; occasionally required to climb or balance; stoop, kneel, crouch or crawl; must lift and/or move 50 lbs

Work Environment

• The noise level in the work environment is usually moderate

Position Information

Work Shift:

OT 8/40

Seniority Level

Entry level

Employment Type

Part‑time

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