Front-End Shift Supervisor - Sea Mart Quality Foods; Evening

Overview

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer.

We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits, and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources.

At our company, it just happens to include the human variety.

The Front-End Supervisor position allows you the opportunity to assist the Front-End Manager in directing and supervising the front-end activities and operations throughout a designated shift. You will be responsible for ensuring that work shifts and breaks of front-end staff contribute to the operational best interest of the store. In this position you will be managing all customer service functions, including cash handling, point of sale quality and pricing concerns, customer grievances including inquiries and requests related to their shopping experience.

To be successful in this position you should be open-minded and responsible to change and up to the challenges provided in a fast-paced retail environment. As you will be responsible to ensure superior customer service experiences by coaching and developing a friendly, well-trained staff.

The essential duties of the Front-End Supervisor consist of, but are not limited to, the following responsibilities:

• Assist the Front-End Manager in recruiting, selecting, and managing a team of customer-oriented employees who perform at levels consistent with Store and Corporate objectives.
• Support, uphold, and enforce all Company policies, and local, state, and federal laws and regulations.
• Maintain high standards of store image ensuring that the front area of the store is clean and ready for business.
• When assigned, plan and schedule the day-to-day operations of the front-end staff.
• Operate according to the established operating policies and procedures and while doing so, act as a role model for the store personnel.
• Assure training of front-end staff in the various front-end procedures to ensure they have the knowledge and ability to do the work assigned.
• Assist the Front-End Manager in the interviewing, recruitment, screening, training, evaluating, and hiring of department personnel within company guidelines as assigned by the Store Director.
• Assist the Front-End Manager in the performance evaluation process of staff.
• Maintain all reports necessary to audit the performance of the front-end staff, on a monthly basis, i.e. cash over/shorts, price accuracy.
• Ensure that staffing is at the appropriate level to meet the normal demands of the workday to meet business volume/sales projection and traffic requirements; minimize customer inconvenience and excessive waiting periods.
• Monitor daily shift schedule and ensure all required break periods, e.g. lunch, are given and covered.
• Make it understood with all associates that the customer is the first priority; the Store is at the forefront of that activity; and every member of the team is here to fully support that priority with prompt and friendly service. Ensure the cashiers and courtesies understand they are the last contact before the customer leaves the store, and the impression good or bad is critical.
• Promote customer goodwill by providing high standards of customer service.
• Maintain a neat, well-groomed personal appearance at all times and observe company dress regulations. Ensure the front-end staff do the same.
• Ensure that all cash handling and void processes and policies are followed and enforced.
• Ensure cashiers are assisted with price checks in a prompt and timely manner.
• Keep store management and POS team informed of price accuracy problem areas or items that are not on file in electronic point-of-sales PLU files.
• Inform the Front-End Manager and Senior Store Management promptly of cash register or scale problems/malfunctions.
• Assist checkers and customers with refunds, over rings and other transactions requiring supervisory…