Store Director - Sea Mart Quality Foods

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn’t just in our store. It’s in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened a shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community.

Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer. We’re a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers.

At Hames Corporation, we’re a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits, and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources.

At our company, it just happens to include the human variety.

The Store Director is responsible for all aspects of the store's operations and reports directly to the President of the Company. In this role you would be held accountable for the financial results for Sea Mart Quality Foods, a 35,500 square foot single-story location; to which you will be required to plan, organize, direct, and control all store activities and operations to ensure effective and objective decisions are made regarding the operation.

This will include extensive knowledge in grocery procedures, inventory allocations, product ordering, scheduling and other conditions that can be considered vital to maximizing operating results; including but not limited to employee development, shrink control, merchandising and marketing. As the store's leader you will enforce all store rules, company policies, and hold all staff and vendors accountable, ensuring adherence to established company procedures.

To be successful in this position you should have a comprehensive working knowledge of all aspects of independent grocery store management and operations; and should have extensive experience with grocery retail trends, marine shipping lead times, customer buying needs, food shows, and product movement for a remote island community.

If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

The essential duties of the Store Director consist of, but are not limited to, the following responsibilities:

• Overall management responsibility for the operation of a retail grocery store. This includes but not limited to store performance, control of cash, inventory and security, customer service, and management of staff.
• Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
• Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
• Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
• Develop and direct the execution of strategies to improve product placement and appearance.
• Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
• Manage issues relating to store maintenance, cleanliness, safety and sanitation.
• Oversee and manage handling of cash and accounting. Ensure store is secured.
• Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
• Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
• Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service.
• Handle customer and employee complaints. Make decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
• Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
• Provide constructive…