Repairs Planner - ME

Overview

Job Title: Repairs Planner
Location: Sittingbourne, ME10
Salary: £30,000 PER ANNUM
Sector: Social Housing

8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE

We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives  time is used productively while delivering a high-quality service to residents and clients. You ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.

• Experience with in social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

If you feel as so this REPAIRS PLANNER role is suitable to yourself,  to