Fitness Spa Receptionist

An exciting opportunity has come up to join our reception team at the Reynolds Fitness Spa in Sittingbourne. Working as part of the team you will be responsible for ensuring all aspects of reception, customer service and spa bookings run smoothly. Another important part of this job is making sure all Spa customer and client visits to the club run to the highest standard whilst providing an excellent customer journey.

• Complete Spa Bookings and ensure all reservations are properly made
• Work with the head therapist to ensure that all beauty treatment and spa day enquiries are followed up regularly
• High quality spa tours and phone sales
• Complete weekly Gym Sales targets (Club Prospecting Software)
• Customer complaints – ensure that all complaints received are recorded and passed to the correct person
• New member calls

• Previous experience within a similar role would be beneficial
• Have experience in sales
• Availability to work early mornings, late evenings and weekends
• Great customer service skills and outstanding telephone manner
• Driving licence
• Membership to our club
• 50% off guest passes so you can bring a friend
• Up to 50% off treatments
• 20% off food and drink at our Waterleaf Restaurant